Samsung and Braxtel Partnership
Samsung and Braxtel Communications announce joint venture – Ubigate and Contact Q
Samsung Electronics (UK) Ltd & Braxtel Communications have announced the release date of a revolutionary new Contact Centre solution, Contact Q integrates with the new Ubigate platform from Samsung.
This is exciting news for existing Samsung resellers and also for new IT/Telecoms companies and specialised Call Centre resellers who are looking for a cost effective solution.
The UK release for this dynamic new partnership is targeted to be 1stOctober 2010; it will immediately provide a number of distinct benefits to channel partners and end user customers who are looking for a robust networking solution with world class applications which are designed to be fully channel ready and at a low cost for customers. The solution is specifically designed to bring full Call Centre functionality to any legacy PBX without the need for expensive upgrades.
With 13 years of Enterprise Contact Centre experience Braxtel have developed the Contact Q to answer the needs of the SMB customer, by integrating Contact Q the Samsung Ubigate, the product can be delivered as a turnkey solution that can be added to any existing PBX system.
Nick Thwaites, CEO of Braxtel Communications, said: “We are excited about the release of Contact Q the Samsung Ubigate. We have invested time in ensuring we are delivering a powerful Contact Centre feature set that can both attack the established brands with the reliability of Samsung behind it and provide the service at a competitive price”
Paul Templeton, General Manager of Samsung adds, “This unique proposition is made possible by the very flexible and advanced SIP functionality of the Ubigate system. Ubigate delivers a robust and fully featured SIP to ISDN Gateway, enabling Contact Q to add a sophisticated call centre capability to any PBX”.
About Braxtel
Founded in 1997, Braxtel Communications provides comprehensive customer contact centre solutions that enable organizations to more easily, effectively and economically manage their customer interactions across multiple channels. With offices here in Nottingham and also in Boston in the United States, Braxtel fully understand the cost to channel partners in adopting new technologies and provide a complete and personalised process to ensure a fast but low cost accreditation, to ensure resellers can increase margins through the award winning ContactQ . For more information, please visit www.braxtel.com
About Samsung Electronics
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2009 consolidated sales of US$116 billion. Employing approximately 164,600 people in 179 offices across 61 countries, the company consists of two business units: Digital Media & Communications and Device Solutions. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsungbusiness.com.