Interactive Voice Response (IVR) is a telephony/Data technology that allows organizations to offer a huge selection of appropriate and customizable self-service options to customers.tr Download Brochure Utilizing both Speech recognition and touch-tone telephony to interact with a business process or customer database. IVR technology does not require you to dedicated human resource to deliver customer [...]

Automatic Call Distribution delivers a powerful solution for all Customer Contact Management with two guiding principles, enhanced Productivity and complete business accountability.   Download Brochure     1] Enhanced Productivity- To ensure more customers are professionally dealt with by the best qualified people within the organization, maximizing staff talk times during an average day and [...]

Dialers are designed to deliver huge increases in productivity and accuracy when targeting customers or prospects. They are designed to Utilize data held or secured by an organization and then automate much of the process that proves to be time consuming or non productive. Download Brochure Video Overview     Now fully governed by compliance [...]

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit….

Contact Q   Download Brochure Contact Q is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.  Contact Q take the conatct center experience into the next generation with pure SIP [...]