Braxtel Commnications are delighted to announce that they will be releasing a new Open Source Contact Center in early 2010.

Contact Q is new and revolutionary solution that removes the incremental costs of deploying a powerful product of this type. Free operating system, Free VoIP interface and Free core database for extensive reporting are just some of the ways that Braxtel can reduce the cost of ownership for future customers.

As well as this of course Open Source development communities are able to build value into the Contact Q value proposition.

Its no surprise when you consider the amount of every day business products that have infiltrated our lives such as Open Office, Thunderbird and CRM packages such as V Tiger and Sugar.

Even the world of telephony is opening up with the strong arrival of the Asterisk PBX and other open source platforms.

According to a report conducted by the Eastern Management Group, open source PBXs now account for 18 per cent of all PBX sales within North America, representing a growth rate of 40 per cent. This eclipsed the growth of every traditional PBX manufacturer. The once prevailing thought that the open source PBX is a niche product with only a few followers is over. (http://www.easternmanagement.com/)

Of course what is ultimately going to dictate just how much more market share the open source products take in coming years is not just the massive reductions in the cost of adoption but also the features and benefits that they deliver. Never before have strong applications been in such demand in the global telephony market place and Contact Q is the perfect solution as it couples both the cost savings of a truly open source application and the enhnaced and robust features required in the modern contact center.