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All licensees of Braxtel's Fluency Communications Suite™ are entitled to Braxtel's support and services.
Customer support is offered as Standard (business hours) or Extended (24x7) service by a dedicated team of professional individuals
whose primary focus is to ensure customer satisfaction. Should you have any questions regarding Braxtel's services or support, please
contact your local sales representative.
How to contact Braxtel Support
The Braxtel Support email address is: Support@Braxtel.com
This address is used specifically for Support. Licensees are encouraged
to use email as the main way of contacting Braxtel to get a problem
solved or a question answered.
European Customer Services Support Organization
North American Customer Services Support Organization
Support Services
Level-2 Support
Level-2 Support is provided by the Braxtel Help Desk
The purpose of Level-2 support is to investigate and endeavour to
resolve queries that the customer has in relation to the Software
and to respond to the customer with solutions. This level of support
is provided remotely unless the customer requires on-site assistance.
This function also assists customers in the development of preventative
maintenance procedures on their systems
Level-3 Support
Level-3 Support is provided by the Braxtel Help Desk.
The purpose of Level-3 support is to endeavour to resolve issues
that cannot be resolved at any of the lower levels and to perform
advanced configuration changes to as requested by the customer.
Level 3 also provides timescales for resolution of problems and
the provision of software upgrades to the customer.
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